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FAQs

Am I Able to Track the Progress of My Order?

Once your order has been shipped you will receive an email with your relevant tracking number, you may track the package in your email or return to www.pro-shopgolf.com and track your package from the header.

When Should I Expect the Delivery of My Parcel?

For all U.S orders placed before 4pm CST, you should expect delivery within 1 to 3 weeks (Due to COVID-19). For International shipments, delivery times are expected to be between 3 and 4 weeks long (Due to COVID-19). If an Estimated Time of Arrival is required, please contact our Customer Service team through the “Contact Us” link for further information.

Which Countries does Pro Shop Golf Ship to?

Pro Shop Golf ships to all Countries available to UPS & DHL. If your country of residence does not appear on our dropdown menu, please contact our Customer Service team for further information on how to ship your order. We can make exceptions.

I am an International customer, how much duty will I have to pay?

Duties for customers residing outside of the U.S  will not be calculated until the parcel enters your Country. You will be invoiced by our shipping partner and will be liable for any duty charges applied to your order. In addition, if you need to make an exchange you would also be charged duty on any replacement items.

How long do I have to return/send back an unwanted item?

You have 30 days after receiving (not purchasing) your products to return the item(s) to us, in the bags and with the tags attached as they were received.

What happens if the item receive is faulty or broken?

For any faulty or broken item shipped, please notify us immediately! For any faulty item that you receive, you have up to 30 days from the date of purchase to notify us of such fault, however we will deal with any fault thereafter on a case by case basis.

What happens if I want to exchange an item for a more/less expensive item?

If you are exchanging an item for a more expensive item then you can either call for us to take further payment or advise us to rebill your previous account for the difference within the returned parcel. If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly. Have any unanswered questions? Get in touch, we’d love to hear from you.